The Reserve Bank of India has issued a circular as recently as August 22, 2008 to all commercial banks regarding inoperative accounts. This circular is available in the Reserve Bank of India website and for your convenience I have linked it here for easy reference.
- Issue of cheque against available balance in the account.
- Deposit of cheques / demand drafts into the account for clearing.
- Deposit or withdrawal of cash from the account.
- Issue of demand drafts by debit to the account.
- Credits by ECS into the account. Account holder may receive credits from sources like dividend from shares, interest from bonds, deposits, debentures or other securities that may be credited directly to his account by the payer.
- Credit of interest from any other deposits in force with the same bank or branch. In case customer has an active fixed deposit account with the bank from which interest is regularly credited to a savings bank account by customers' standing instruction, in the view of this author, this should be regarded as a customer induced credit. Payment of savings bank interest into the savings bank account would normally not be a customer induced credit.
- Debits against standing instructions. In case standing instruction is given to debit amounts from the deposit account and pay to third parties by ECS mandate or to transfer to another account in the same bank (an example is a recurring deposit account in your name or family members' name or say even locker rentals), in the opinion of this author these too should be construed as customer induced debit. However, in case of lockers, your account would be debited once a year to pay the rental. It is mandatory for a locker holder to operate the safe deposit locker at least once in a year. After your last visit to the bank to operate the locker, you should again visit the bank within a year. If your locker operation is normal as above and your account is debited for payment of locker rental, then in the opinion of this author, this should be construed as a customer induced debit. It is better you operate your locker once a year between the renewal dates.
Even if the transactions are routed via net banking or by using ATM cards, they would be treated as customer induced transactions.
The important points in this notification issued by the Reserve Bank of India is that to avoid any frauds Bank has to proactively follow up the whereabouts of the customer. Inoperative or dormant accounts are susceptible to frauds by people who open accounts to use it for nefarious activities at a later date. However, there could also be genuine reasons why account remains inoperative. A person could have temporarily relocated due to change in job or gone abroad for a new job. This notification puts the onus of tracing the account holder on the bank and also conveying to the account holder to route transactions through the account. The most important point that benefits the customer is the payment of interest. In case a term deposit account matures and is unclaimed it would still continue to earn interest at savings bank rate. Bank will have to continue paying interest to a savings bank account even if placed in the inoperative ledger. Till now, banks were gladly avoiding paying the interest on such occasions and enjoying the money from these accounts free of charge. If the account is made operative again, 'nil' charges are levied for doing so. However, bank will have to follow the KYC norms as they would for opening a new account and ask you for your address proof and what work you do. Many banks had been classifying accounts with no operation for as low as six months as inoperative and not paying interest and in fact debiting charges for maintenance and reactivation. It is clear now that the banks cannot do this anymore until Reserve bank revises its norm allowing them to do so.
As pointed out earlier, there could be genuine reasons you may not be able to operate your account. You may be relocated temporarily for say one or two years in a new job or transferred at your current employment. You may take up an assignment abroad. In the latter case, it is mandatory for you to inform your bank and classify your account as Non Resident Ordinary (NRO) Account. If you are going out for a period of more than 6 months and do intend to come back in say 1 - 2 years, the simplest way to keep your account active is open a recurring deposit account for 3 years and leave sufficient balance for 3 years monthly installments. Give a standing instruction to debit your account the installments and also give an instruction to credit your account back at maturity. If you have to stay out longer, inform your whereabouts to the bank and again renew your recurring deposit with the same standing instructions. If you are abroad, maybe a foreign exchange remittance to your account will keep it active. This is not the only way. If you subscribe to Internet banking, you can credit your account by deposit of cheque at your temporary location and use the funds to pay your utility bills, credit card bills etc. You may have to pay a small price for this service, but it is worth the convenience. After all a regularly operating deposit account with sufficient credits and debits is important if you want to avail of loans etc. at a later date.
Please leave your comments to this post. In case you have any difficulty that may be specific to your case, maybe a discussion should help you sort out your difficulties.

